Refund policy

Last updated: 27 August 2026

We want you to feel happy and confident when shopping with Bodhi Tree Soul Shop. This policy explains our voluntary returns process and your rights under the South African Consumer Protection Act 68 of 2008 (CPA). Your statutory rights are not limited by this policy.

Change-of-mind returns

You may request a return within 30 days after receiving an eligible item. The item must be unused, unworn, unwashed, in its original condition, with tags and original packaging, and accompanied by proof of purchase.

Contact us at bodhitreesoulshop@gmail.com before returning an item. Returns sent without prior approval may be delayed or refused where legally permitted.

Items that cannot be returned for change of mind

  • Personalised, customised or specially sourced goods;
  • Perishable goods;
  • Opened personal-care, hygiene or intimate items where return would create a health or hygiene risk;
  • Gift cards; and
  • Items damaged through misuse, neglect, alteration or failure to follow care instructions.

Sale items are not automatically excluded. Where a sale item is defective, unsafe or not of acceptable quality, your CPA rights still apply.

Defective, damaged or incorrect goods

Please inspect your order on arrival and contact us promptly if an item is defective, damaged, unsafe, materially different from what was ordered, or incorrect. Include your order number and clear photographs where possible.

For goods that fail to meet the quality standards in the CPA, the statutory implied warranty generally allows a consumer, within six months after delivery, to choose a repair, replacement or refund, subject to the Act and the circumstances of the return. We will not charge a penalty for a valid statutory return.

Return delivery

For an approved change-of-mind return, the customer is normally responsible for safe return delivery and its cost. If the return is due to our error or a valid defect covered by law, we will arrange or reimburse reasonable return delivery as required.

Refunds

Once the returned item has been received and assessed, we will notify you of the outcome. Approved refunds are made to the original payment method where reasonably possible. Bank and payment-provider processing times are outside our control.

Original delivery charges are generally not refunded for a change-of-mind return, but will be handled in accordance with applicable law where goods were defective, damaged or supplied incorrectly.

Exchanges

Because many of our pieces are unique or limited, exchanges depend on availability. The quickest option may be to return the eligible item and place a new order after the return is approved.

Contact us

Email bodhitreesoulshop@gmail.com, call +27 79 617 0104, or visit 17 1st Avenue, Edenvale, Gauteng, 1609.